Terms & Conditions

These general terms and conditions are entered into by and between you (“Customer”) and Boxed, These general terms and conditions are entered into by and between you (“Customer”) and Boxed Storage LLC (“Boxed”, “We”, “Us”). This agreement contains the complete terms and conditions (collectively, “Terms”) that will govern the services (“Services”), including any content shown through www.BoxedStorage.org (the “Website”), that Boxed provides to registered users or guests (“Users”).

Please read the entirety of the Terms before registering or purchasing any of Boxed’s services. By accepting these Terms, you accept to the Terms and both parties will be bound to the Terms. If you do not agree to the terms, you should forgo reserving or purchasing anything from Boxed. 

Boxed reserves the right to amend any section of the Terms from time to time at our sole discretion. All changes made to the Terms posted on the Website are binding to you, so you are expected to read updated Terms from time to time. We recommend printing a copy of these terms for your records. To the extent that there is a material change in terms, we will use commercially reasonable efforts to send you notice via email or similar method.

Service Description

Service consists of, but are not limited to, the delivery of empty boxes and moving materials to the customer before moving out, acting as a liaison in coordinating pickup of your items with a third-party contracted moving company, and assisting the third-party moving company in delivering your items in a third-party owned and operated storage facility. Your items will be stored in this climate-controlled storage facility within its “College Cart” (if purchased), until your requested drop-off date. On your drop-off date, Boxed will assist the third-party moving company with retrieving your goods from the storage facility, and will work as a liaison in coordinating drop-off of your goods from the moving company to you at your desired drop off location. Boxed does not have liability for the acts or omissions of the third-party subcontractors (moving company, self-storage owner/operator, etc.) selected by Boxed. At no point in the services Boxed provides do we take physical possession of your items, as we solely act as a liaison between you and the moving company, and between the moving company and the third-party owned and operated self-storage facility. 

Registration

To purchase Boxed’s services, you must register on our website and pay the $25 deposit fee to reserve your spot for our services. To best serve you, our registration requires that customers fill out some personal information including items such as but not limited to; Name, Address, School, Email, In-State/Out-of-State/International Student, and other similar information. By providing us with this information and agreeing to these Terms, you agree that we can collect and use your information as long as it abides to the Privacy Policy detailed in a later section of these Terms. 

We are not responsible and will be held harmless against the consequences of any errors in the information that you submit to Boxed or any of the third-party subcontractors selected by Boxed. 

Pricing

The latest prices for our services are detailed on our website. We have pricing by the “College Cart”, “Boxed Box”, as well as a la carte pricing for “Your Extra Large Items” that do not fit in our carts. Pricing for “Your Extra Large Items” are determined at the sole discretion of Boxed. Details and photos of “Your Extra Large Items” must be disclosed three business days prior to your day of move-out. 

Each price on our website is quoted at a monthly rate, except for one-time fees associated with reservations, specific delivery time/days, or other one-time in nature items. Although we can accommodate shorter service needs upon request, and with the sole approval of Boxed, Services will be charged with a four-month minimum term. Boxed will round up to the nearest whole month for storage terms that are longer than 4 months. For example, In the event that the requested time frame of storage is 4 months and 3 days, Boxed will charge the Customer for 5 months of storage.

Prices are subject to change without notice, and the customer agrees to pay the total cost of the Services provided by Boxed. At pickup, your items will be totaled. You will be invoiced for the full amount of our services once your items are dropped off by the third-party moving company at the self-storage facility.

The customer agrees to pay a $50 reservation fee via debt or credit card to secure our Services. In addition to reserving your ability to use our services, this fee also provides complementary moving materials subject to the reasonable request of the customer. Prior to the day of your move-out, Boxed will contact you to ask about your needs for moving and packing materials, which will ultimately be delivered by a Boxed Brand Ambassador on campus. 

Delivery to an alternative location off-campus, or request of a non-complementary pickup day or time, is subject to additional charges.

Your deposit is fully refundable, except in the case where you have taken delivery of complementary moving materials, or if you cancel within 72 hours of your move-out day.  

Additional Fees include, but are not limited to:

• Cancellation (within 72 hours of pickup) – $100 and no return of reservation fee
• Cancellation (within 24 hours of pickup) – $300 and no return of reservation fee
• Customer fails to be ready for Delivery or Pickup within 1-hour Window: $100
• Non-complimentary move date: $200
• Late Payment – 1% a day after 7 days of receiving invoice
• Damaged Cart (to be determined at the sole discretion of Boxed) – $400

Non-Complimentary Drop-Off Request: Boxed offers complimentary drop-off and services on specific days, as detailed on the website. These days tend to coincide with move-out days, which enables Boxed to pass down efficiencies with multiple pickups via complimentary pickups to customers. In the case where the complimentary pickup days do not work for a customer, they can change or update the pickup day for an additional $200 charge, which is subject to Boxed’s availability and approval.

Scheduling in Advance: Non-complimentary drop-off requests must be made at least 7 days in advance of requested pickup days. Boxed reserves the full right and at its sole discretion to deny any request for a specific drop off or pickup date. Boxed will use commercially reasonable efforts to attend to delivery date and drop off date (complementary date or non-complementary date) but Boxed has the sole discretion to change the drop off and pickup date of any Customer items. 

Customer Physical Presence for Pickup/Delivery: The customer must be physically present to hand their items to the moving company on pickup day, and similarly, be physically present to accept delivery of goods from the moving company on drop off day. If the customer is not present at the specified delivery date, location, and time, Boxed is able to charge $100 for the failure to be ready for pickup or drop off. Boxed is not reliable to any consequences of a customer using someone else to stand in their place to provide items or take delivery of items from the moving company on moveout day and delivery day, respectively. 

Requested Changes to Services: Changes to previously scheduled services within 5 days of pickup/moveout are not guaranteed and are subject to the sole approval of Boxed. These requests should be communicated to Boxed as soon as reasonably possible, and any requests are subject to additional fees as detailed in the pricing and deposit section of the Terms. 

Missed Delivery or Pickup on a Non-Complimentary Day: If a customer is not present and is unable to provide their goods to the third-party moving company on move-out day or is unable to take delivery of their goods from the third-party moving company on delivery day, Boxed will work with the customer to reschedule delivery for another time. The customer will be charged an additional fee of $150 to reschedule another non-complimentary day service. 

Payments, Late Payment, and Failure to Pay: Charges for Services by Boxed will be invoiced within 7 days of your goods being transferred to the self-storage facility and are due and payable immediately upon receipt of the invoice. By agreeing to these Terms, the customer authorizes Boxed to charge the previously provided debt or credit card for the balance of what is owed to Boxed. These fees could include, but are not limited to delivery fees, storage fees, late fees, damage fees, and any and all other applicable fees. Boxed reserves the right to hold all customer possessions until they receive full payment from the Customer for the Services provided. 

Boxed will not be liable and will be held harmless from all consequences or charges incurred on a customer account in relation to auto-charges by Boxed for their Services provided to the Customer. If a Customer wants to revoke this auto-charge authorization, they must provide Boxed with this request via email at least 30 days prior to their next scheduled billing date. If a customer revokes this authorization right, Boxed has the right to terminate the Service and the Customer be subject to additional fees and penalties. By agreeing to these Terms and the auto-charge authorization clause, you authorize Boxed to charge previously provided credit card or debt card for all applicable fees and charges. 

Pickup & Delivery

Customers should be present between 9am and 7pm on the day of both move-out and delivery day to drop off their goods from the third-party moving company and receive their goods from the thirdparty moving company, respectively. Boxed or one of its third-party movers may, at its discretion, contact the Customer via phone, email, text, and any other reasonable method, to establish a more specific pickup time. The customer must be present during this time for the purpose of receiving supplies, handing the goods to the third-party moving company, or taking receipt of their goods from the third-party moving company. If the customer is unable to be present during delivery and is unable to deliver goods within their 1-hour window, Boxed or one of its third-party moving companies will take customer goods back to the Storage Facility and will re-schedule delivery to the customer. This will be subject to a ($200 x 2 = $400 fee) for a noncomplimentary move back to the storage unit, and a non-complimentary delivery back on campus. Boxed will be held harmless by the Customer for any consequences as a result of a Customer’s failure to be present for pickup or delivery. 

Boxed will use commercially reasonable efforts to abide by agreed upon delivery and pickup times, but in the case where Boxed switches the date or time in good faith, the Customer agrees to continue to pay for the Services provided by Boxed. 

Packing

Customers are solely responsible for packing boxes, cart(s) and all other moving materials in a responsible and safe manner. Boxed, and any of the third-party moving companies involved, are not liable for items that break due to inadequate packing. Boxed has the right to refuse services to all items, which can include “Boxed Boxes” that cannot reasonably shut, or “College Cart” that are overflowing with materials. Boxed will not allow more than four “Boxed Boxes” to be stored into one “College Cart,” and Customers are not allowed to store any items below or on top of the “Boxed Boxes”. Customers must ensure that their “Boxed Boxes”, “College Cart”, and any of “Your Extra Large Items”, are property labeled and attached to your items as requested by Boxed. Boxed will provide customers with instructions and the proper labeling materials prior to or during the pickup. 

Items Restricted from Our Services

Boxed will be held harmless for the loss or damage to cash or cash equivalents, furs, jewelry, electronics, family heirlooms, any items worth over $600, and irreplaceable/sentimental items that would cause significant distress if lost or damaged. Boxed will not store food, liquid, items that need to be chilled/refrigerated, and any hazardous, illegal items, or contraband are strictly prohibited. The Customer must not store items that are prohibited by the rules and regulations of the federal government, as well as the state, provincial, or local government in which the Service is taking place. In the event that local authorities receive a warrant or probable cause to search any and all of a Customer’s belonging, Boxed and any of its third-party movers will comply in all means requested of Boxed and any of its third-party movers.

Boxed has the right to search for any items if there are concerns that these rules are in breach by a customer. Boxed has the right, at its sole discretion, to refuse to store any package or item. 

Customers should not store any items that may inflict damage on the property of others and are liable for any damage that their items cause. 

Storing Your Items

A Boxed representative will act as a liaison and supervise the pickup and deliveries made between our customers and third-party contractors or hired by Boxed, but Boxed does not have any liability for any acts or omissions by third-parties. These terms hereby serve as a release of liability to Boxed, whose serves strictly as a liaison between our customers, the third-party moving company, and the third-party owned and managed self-storage facility where the items are housed. Boxed does not represent its company or services as a storage or moving company and will be held harmless in claims relating to Customer goods being picked up and moved to and from the self-storage facility, and any claims while the items are in storage. 

Your items will be stored at a third-party owned and operated climate-controlled facility, which provides enhanced ventilation and adequate temperature for most self-storage needs. To the extent that your items were stored in a “College Cart”, your items will remain in that cart until your goods are delivered back to you. The Customer grants Boxed permission to store their belongings at a storage facility chosen at the sole discretion of Boxed.

By agreeing to these terms, the Customer acknowledges that they will not be able to cancel the service at any point after the pickup date and before the drop off date.

Abandonment

In the event of 30 days of late payment from original invoice delivery to the Customer, the Customer is deemed to have abandoned their goods. In this case, Boxed will send an email to all available contacts and use commercially reasonable efforts to notify the customer to cure the impending abandonment of their goods. If Boxed does not receive a response within the next 5 days, Boxed can assume ownership of the abandoned property and will hold the Abandoned goods for another 30 days. If the customer still has no intention to pick up the goods or has not paid their outstanding services balances, Boxed is able to auction, donate, dispose, or sell the abandoned goods.

Access to Residence Hall

Boxed will provide you all supplies and “College Cart” outside of your dwelling, dorm or apartment lobby, but Boxed will not meet you in other interior spaces of your dwelling. Furthermore, it is strictly prohibited for any member of Boxed or its third-party moving services to enter the residence of a customer. It is the Customer’s responsibility to select a pickup and delivery location that accommodates the services that Boxed provides.  If you have an item that you anticipate being unable to move and cannot find assistance in moving, please use the “Contact Us” page of our website to let us know.

Customers are expected to bring their items outside, using a “College Cart” or by other means, and transfer their items to the possession of the third-party moving company. A Boxed representative will be present for this transition but will not physically take part in this transition of possession. Boxed is not liable for the errors or omission of any third-party mover or third-party self-storage owner/operator. 

Boxed’s Liability for Lost or Damaged Items

Boxed will have a per-item capped liability of $100 and will be held harmless for claims above this amount. Boxed will not be liable for any cash or cash equivalents, jewelry, damage to electronics, collectables, items made of glass or other fragile materials, valuables worth over $600, improperly packed items, items without external damage, any items not packed into a “Boxed Box” or a “College Cart,” or any goods listed under restricted items. By agreeing to these Terms, the Customer acknowledges that the released value of each cart, box, or item outside a cart or a box, is less than $100. You agree that the released value of all items is no greater than $600 and that Boxed’s liability on all items is $600. 

Boxed will have no liability if there isn’t clear physical damage to an item’s exterior, or if the loss or damage wasn’t caused by Boxed, or if the item was not in the custody of Boxed during the loss. Any lost or damaged items must be reported to Boxed within 24 hours of delivery/drop off. If you have a claim for a damaged item, you must email [email protected] with a description of the damage and photographs describing both the original condition of the good prior to pick up and the condition the customer received it in/damaged condition. If you have a claim for a lost item, you must notify a Boxed representative at the time of delivery and fill out the claim form before formally accepting your goods. Customer agrees that that the first claim to any losses coming from this agreement is first against any insurance carried by the Customer or Parent(s).

By agreeing to these terms, the Customer releases any liability of Boxed, and its agents and employees harmless from all costs of processing any claim or defending any claim arising from this agreement. The Customer acknowledges that Boxed is acting solely as a liaison between the customer, a third-party mover, and a third-party owner and operator of storage, and the Customer waives any right to hold Boxed to laws or standards that govern storers, movers, or carriers. 

Privacy Policy

This policy outlines how we collect, use, and protect your information when you use our website, services, and our products. By accessing or using our services, you agree to the Terms of our Privacy Policy.

Information We Collect

We collect information via questionnaires, registrations, respond to surveys, access our website, and fill out forms. You can choose to visit our site anonymously, but providing this information gives us the ability to serve you and your campus’ needs better. To see examples of the type of information that we collect, please see our Website for the latest required fields in our questionnaire and our register now form. Cookies, as mentioned below, are also collected and are used to optimize the functionality of our site. 

How We Use Information

We tend to use the information that we collect for the following purposes: 

• Improve our website and enhance customer experience
• Process transactions
• Provide you email and other alerts that relate to your order, and news about Boxed or our Services

If you do not want to receive any future communications from us, please contact us and we will remove you from the distribution. Similarly, you can unsubscribe from any mailing list. 

Protecting Your Information

We do not provide your personal information to any third-parties and protecting your information is of the utmost importance to us. After transactions, sensitive information like Credit Card or Debit Card information is not retained, unless needed for future invoice fulfillment. 

Use of Cookies

Cookies are used to optimize our site, personalize our site to your preferences, and track site usage, but you can choose to disable cookies through your browser settings. 

Third-Party Links

We may have links to Third-Party websites on our Website. These websites and the associated entities will have different privacy policies, and Boxed shall not be held responsible for their policies or activities.

Children’s Online Privacy Protection Act

Boxed abides with applicable privacy laws, including but not limited to, the Children’s Online Privacy Protection Act.

Customer Consent

By using our website or any of our services, you consent to the terms as described in this privacy policy.

Changes to Privacy Policy

Boxed has the right to modify this Privacy Policy at any time. You are expected to come back to this page from time to time.